If you or a loved one is exhibiting immediate signs of harm to self or others call:
The 988 Lifeline is for everyone. Through the 988 Lifeline you have access to free, Quality, one on-one assistance. The skilled, judgement free counselors are available to provide compassionate support. You deserve to feel heard, and cared about anytime, anywhere 24/7/365. You can call or text for yourself or a friend or loved one that is with you.
We have all been in all of the areas in this spectrum. Sometimes it can be difficult to navigate out of the crisis “red-zone” on our own or even with the ones that we love. Below are some tips and tricks to navigate a behavioral health crisis.
Make sure you are safe, and the person experiencing the crisis is safe. Is the person in immediate danger of hurting themselves or others or Property? Do you need emergency assistance, is the person already experiencing a physical crisis? Do you have time for a phone call with 988? (Add link here to 988 website) Can you remove any distracting or exacerbating circumstances (people, noises, environments)?
Do’s: Use a calm voice - avoid overreacting -express support and concern - move slowly - offer options instead of taking control, “would You like me to open the door” -announce actions before performing them - give space.
Don'ts: Don’t promise anything - don’t promise keeping a secret - don’t promise police will not be called - don’t make judgmental comments - don’t argue or try to reason - don’t try to handle the situation alone (make sure someone else is aware and present when possible.
The last step in this process is to make sure you are referring to and connecting with appropriate help. Remember your safety and the safety of the person experiencing The crisis are paramount. If at the end of the crisis you still feel like the person is a danger to themselves and others call 911.
If you or someone you know is experiencing a mental health crisis You can call 1-877-466-0660 this is Hill Country MHDD Centers’ Crisis Hotline. This will connect you with the Mobile Crisis Outreach Team (MCOT).
NAMI Bexar Warm line provides support, education Referral sources, and public awareness to build better lives call 210-939-9999 8 am to 11 pm.
Hill Country Family Services serves families and individuals Experiencing crisis. Food assistance, financial assistance, Utilities, counseling, and case management services Click on the image for a link to their website or call 830-249-8643
Mental Health DeputyMichael Cokerhammichael.cokerham@co.kendall.tx.us
Mental Health DeputyMichelle Quade & Therapy Dog Renemichelle.quade@co.kendall.tx.us
Mental Health OfficerRebecca Foleyrfoley@boerne-tx.gov
Mental Health OfficerEric Gomezegomez@boerne-tx.gov